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Travel Agencies: Never Miss a Customer Request
Travel agency: handle calls from customers and partners, including outside office hours, with the Reception / Secretarial offer from HARX Telephony.
For a travel agency, one call can be the start of a stay lasting several weeks. The customer wants advice, details, reassurance, and often expects a quick answer before deciding.
The typical phone problem for a travel agency
Advisers are often in a meeting with a client, building an itinerary or in touch with suppliers. Meanwhile other requests come in, sometimes from customers already travelling who need help. Calls do not always respect opening hours, especially when destinations lie in different time zones.
- Advisers busy in meetings cannot answer other callers.
- Requests from customers on the road do not coincide with office hours.
- Future travellers compare several agencies and often choose the one that answers first.
How the Reception / Secretarial offer addresses this
The Reception / Secretarial offer from HARX Telephony is for very small businesses of every trade, travel agencies included. It relies on remote staff or offshored reception, a number from your country, incoming and outgoing calls, an answering service and assisting AI. The subscription is monthly, minutes and AI prepaid.
- Reception that takes calls while advisers are with a client.
- An answering service that keeps messages received outside office hours.
- Outgoing calls with a number from your country to call back customers and suppliers.
General good practice for a travel agency
- Define what reception must collect: intended destination, dates, number of travellers, contact details.
- State in your greeting what to do for an urgent request during a trip.
- Confirm no booking or price without checking with an adviser.
- Call future travellers back quickly: responsiveness matters a lot at the moment of choice.
- Note the preferences a customer expresses so they do not have to repeat them.
Attentive reception reassures the traveller even before departure: it shows that someone is there to help. A short reference sheet listing the most frequent requests, and who handles each, keeps replies consistent, and preparing these rules before the busy season rather than during it avoids confusion.
Frequently asked questions
Can remote reception sell a trip?
Reception collects and passes on requests; sales and travel advice remain with the agency’s advisers.
How should calls from travelling customers be handled?
Include a clear instruction in the greeting for urgent requests, according to the organisation you have defined.
Can a small agency use the offer?
Yes, the Reception / Secretarial offer targets very small businesses of every trade.
So that every future traveller is heard, discover the Reception / Secretarial offer from HARX Telephony.
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A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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