Frequently asked questions

Account, Login and Access: The HARX Telephony FAQ
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.

AI During Calls: Questions About HARX Telephony
How an AI can assist during a call, what it does not replace and how to use it with good judgement.

Call Log: What Is It For With HARX Telephony?
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.

Choosing Your HARX Telephony Plan Among the Four
Nomad Solo, Reception / Secretarial, Company Full Scope In & Out or Contact Centre: how to spot the plan that fits your activity.

HARX for Call Centres: Multi-Client, On-Site or Remote Agents
Call centre in Europe, the United States or an outsourcing country: questions on the Multi-Client Contact Centre offer from HARX Telephony.

HARX for Freelancers: Number, Voicemail and Call Log
Freelancer or nomad, how do you handle business calls? Questions on HARX Telephony’s Nomad Solo offer: French number, personal voicemail, call log.

HARX for Very Small Businesses: Phone Reception and Secretarial Service
Small practice, clinic or broker: how to stop missing calls? Questions on HARX Telephony’s Reception / Secretarial offer and remote reception.

HARX for SMEs: Team Telephony, Inbound and Outbound
SMEs and remote teams: how to organise sales, customer relations, collections and recruitment by phone? Questions on the Company Full Scope In & Out offer.

Privacy, GDPR and Cookies on HARX.ai: Where to Find the Details
Where can you find information on privacy, GDPR and cookies on HARX.ai? General pointers and a pointer to the site’s legal pages.

HARX.ai Site Languages: French, English, Spanish, Arabic
HARX.ai is available in French, English, Spanish and Arabic. How to switch language and what it means for reading the site.

HARX Telephony or TAAS: What Is the Difference Between the Two?
HARX.ai brings together HARX Telephony and TAAS. Understand how a phone subscription differs from paying for results, and how to choose.

Becoming a HARX Rep and Finding Gigs: FAQ for Professionals
A customer service professional? Understand a rep’s role in TAAS, the REPS space and how to find gigs on HARX.ai.

Certified Agents and Reps, Human or AI: Common Questions
Who are the certified agents and reps in HARX’s TAAS network? Human or AI, their role in gigs and the place of real-time evaluation.

The COMPANY Space: “Publish a Gig” Is Coming Soon
What does HARX.ai’s COMPANY space offer? An explanation of the “Publish a gig” feature, announced as coming soon, and what to do in the meantime.

TAAS Explained Simply: Transaction-as-a-Service FAQ
What is TAAS, HARX’s Transaction-as-a-Service? A plain-language definition, how outcome-based payment works and who does the customer service work.

Customer Service Quality: Defining a Measurable Outcome
How do you define a clear, measurable customer service outcome? A simple method to word an objective, verify it and decide when to approve it.

Paying for Results: How Outcome-Based TAAS Works
How does paying for results work with TAAS? Expected outcome, approval and the moment of payment explained step by step, in plain terms and without prices.

Real-Time Evaluation of Interactions: The TAAS Principle
Every TAAS interaction is evaluated in real time. Understand what this changes for quality monitoring and for the approval of a result.

What Is a Gig? Definition and Role in TAAS
A gig is a mission in HARX’s TAAS world. Learn what it contains, who carries it out and why it is tied to an approved result.

First Day of Calling: Best Practices to Know
Simple habits to start your first calls well with HARX Telephony: preparation, greeting, follow-up and staying calm.

A French Number From Abroad: The Nomad FAQ
Living abroad while keeping a French number for your clients: answers to the questions nomads and freelancers ask most often.

Getting Started with HARX Telephony: First-Step FAQ
Answers to the questions people ask before launching HARX Telephony: what it is, how to begin and what to expect on day one.

HARX Telephony and TAAS: the essential questions
Answers to the essential questions about HARX Telephony (number, calls, reception, AI) and TAAS (pay per result, gigs).

Inbound Calls With HARX Telephony: Your Questions
Receive customer calls without losing an opportunity: how inbound calls work with HARX Telephony and how to handle them well.

A Phone Number From Your Country: The Basics
What is a local number, why does it build trust and how HARX Telephony gives you one: the basics explained in simple questions.

Multi-client Call Centres: The HARX Telephony FAQ
On-site or remote, several clients, several countries: key answers to structure a call centre with HARX.

Outbound Calls: HARX Telephony Frequently Asked Questions
Prospect, follow up or call back with a number from your country: answers on outbound calls and the habits that make them work.

Remote Reception and Secretarial Services: HARX Telephony FAQ
Practices, small businesses and brokers: how to organise remote phone reception and what the Reception / Secretarial plan offers.

Remote Teams and SMEs: The HARX Telephony FAQ
Sales, customer relations, collections or recruitment: how an SME organises its calls with the Company Full Scope In & Out plan.

Subscription, Prepaid Minutes and AI: The HARX FAQ
Understand the HARX Telephony model: monthly subscription, prepaid minutes and prepaid AI, and how to keep track of your usage.

Voicemail and Messages: The HARX Telephony FAQ
Greeting, checking messages and calling back: everything to know so your voicemail works for your business and not against it.