Home › FAQ › TAAS Explained Simply: Transaction-as-a-Service FAQ
TAAS Explained Simply: Transaction-as-a-Service FAQ
What is TAAS, HARX’s Transaction-as-a-Service? A plain-language definition, how outcome-based payment works and who does the customer service work.
What does TAAS stand for?
TAAS stands for Transaction-as-a-Service. It is a way of handing off a customer service task by focusing on the outcome you expect rather than the time spent producing it.
How does TAAS work in one sentence?
The company describes the result it wants and sets its price. A professional from the network does the work, and the company pays only once the result is approved.
Who actually does the work?
A network of customer service professionals: certified agents and reps, who can be humans or AI. Each takes on the missions that fit their profile.
How is this different from a traditional provider?
Traditional models often sell time or activity volume. With TAAS you start from the target outcome, and that outcome, not the mere completion of a task, triggers payment.
What should I define before starting?
The expected result, how you will recognise that it has been achieved, and the price you are willing to pay for it. The clearer these are, the easier the mission is to carry out and to evaluate.
Is TAAS a HARX offer?
Yes. HARX.ai brings together two offers, TAAS and HARX Telephony, with more on the way. TAAS is for those who want to pay for an approved customer service result.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
Telephony Create my account