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AI During Calls: Questions About HARX Telephony
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
Understanding AI that assists during calls
What does an AI that assists during calls mean?
The AI supports the person on the phone: it helps during the conversation, without taking the human's place or deciding for them.
Does HARX Telephony offer this assistance?
Yes, an AI that assists during calls is part of the offer. It runs on prepaid AI credits, on top of the monthly subscription.
Does the AI replace the person answering?
No. It provides support, but the relationship with the caller stays human. You decide what to say and when to say it.
When is AI help useful?
It can support a new advisor, help keep track of a long conversation or relieve a heavily loaded team. Its value depends on your context.
How do I use AI assistance well?
Keep your attention on the caller, read any suggestion before using it and adjust it if it does not fit the situation.
Can I fully trust the AI?
No, an AI can be wrong. Check any important information before passing it on, especially on legal, medical or financial matters.
Should I inform the people I speak with?
Rules on informing people differ by country and by use. Look into the obligations that apply to your activity.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
Nomad Solo, Reception / Secretarial, Company Full Scope In & Out or Contact Centre: how to spot the plan that fits your activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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