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Outbound Calls: HARX Telephony Frequently Asked Questions
Prospect, follow up or call back with a number from your country: answers on outbound calls and the habits that make them work.
Making effective outbound calls
Can I make outbound calls with HARX Telephony?
Yes. You call from your workspace, using your country's number, to reach customers, prospects or candidates depending on your activity.
What are outbound calls used for?
Sales, customer relations, collections and recruitment are the uses targeted by the Company Full Scope In & Out plan. You can also simply call someone back.
Why call with a local number?
People answer a number that looks domestic more readily. It is also easier for them to call back.
How do I prepare a series of calls?
List your contacts by priority, note the goal of each call and prepare two or three key sentences. Preparation reduces hesitation and saves time.
What hours should I respect?
Call at reasonable hours for the other person, taking their time zone into account. A respectful approach improves how your call is received.
Do cold-calling rules apply?
Yes, telephone prospecting is regulated in many countries. Check the rules that apply to your activity and your recipients before calling.
How do I track the calls I made?
The call log keeps a record of your exchanges. Review it daily to plan follow-ups, which HARX Telephony helps you organise.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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