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What Is a Gig? Definition and Role in TAAS
A gig is a mission in HARX’s TAAS world. Learn what it contains, who carries it out and why it is tied to an approved result.
What is a gig?
A gig is a mission. In TAAS, it is the unit of work entrusted to a customer service professional to reach a specific result.
What does a gig contain?
It is built on the expected result and its price, both defined by the company. These two elements frame the mission and serve as the reference when approving it.
Who can carry out a gig?
The network’s certified agents and reps, whether human or AI. Reps find gigs from their dedicated space.
Is a gig paid as soon as it is finished?
No, it is paid when its result is approved. Finishing the mission is not enough; approval of the result is what counts.
How is a gig’s quality followed?
Every interaction is evaluated in real time, so the company and the rep have visibility while the mission is being carried out.
Can I publish a gig yet?
The “Publish a gig” feature in the COMPANY space is announced as coming soon. It is not open on HARX.ai at this time.
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