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Subscription, Prepaid Minutes and AI: The HARX FAQ
Understand the HARX Telephony model: monthly subscription, prepaid minutes and prepaid AI, and how to keep track of your usage.
Understanding how billing works
How does the HARX Telephony model work?
It combines a monthly subscription with prepaid minutes and prepaid AI. You pay for access to the service, then for what you use in calls and AI assistance.
What does the monthly subscription cover?
It gives access to the chosen plan, with your country's number and the features that come with it. The exact content depends on the plan you select.
What does "prepaid minutes" mean?
You top up a minutes credit in advance and calls draw it down. The principle is simple: no surprise from usage you had not planned.
What is prepaid AI?
AI assistance during calls also runs on a credit bought in advance. You stay in control of what you choose to activate.
Where can I find the rates?
Terms are available directly from HARX when you choose your plan. This FAQ gives no amounts to avoid outdated information.
How do I estimate my minutes needs?
Start from your number of calls per week and their average length, add a margin, then adjust after a few days of real use.
What if my credit runs out?
Top it up before you need it so your calls are not interrupted. Check your balance regularly, especially ahead of a busy period.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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