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Inbound Calls With HARX Telephony: Your Questions
Receive customer calls without losing an opportunity: how inbound calls work with HARX Telephony and how to handle them well.
Handling inbound calls well
How do inbound calls work?
A caller dials your number and the call arrives in your HARX Telephony workspace, where you can pick up. If nobody answers, voicemail takes over.
Who can answer the calls?
It depends on the plan: you alone with Nomad Solo, remote staff or outsourced reception with Reception / Secretarial, or teams with the Company and Contact Centre plans.
What should I do when I am unavailable?
Voicemail records the caller's message. Check it as soon as possible and call back, using the call log as a guide.
How do I welcome a caller well?
State the company name, greet the person, then let them explain their request. A short, warm sentence puts people at ease from the first seconds.
How do I avoid missing important calls?
Set clear availability slots, keep your workspace open during those hours and review the call log at the end of each day.
Can the AI help me during an inbound call?
HARX Telephony offers an AI that assists during calls. It supports the person answering, without replacing their judgement or their relationship with the caller.
How do I organise calls for a team?
Decide who answers what and when, then note the callbacks to make. The Company plans in HARX Telephony are aimed at exactly these teams.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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