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HARX for Call Centres: Multi-Client, On-Site or Remote Agents
Call centre in Europe, the United States or an outsourcing country: questions on the Multi-Client Contact Centre offer from HARX Telephony.
Which HARX offer concerns call centres?
Contact Centre Multi-clients, within HARX Telephony. It is intended for call centres working for several clients.
Where are the targeted centres located?
In Europe, the United States or outsourcing countries such as France, Morocco, Tunisia and Senegal.
Are agents on-site or remote?
Both cases are covered: on-site agents or remote agents.
Why stress multi-client?
A call centre often serves several principals, each with different instructions. Every client needs separate tracking.
How do I avoid mix-ups between clients?
Keep campaigns clearly separate, adapt greetings and train agents on each client’s guidelines.
What about TAAS for a call centre?
TAAS works with a network of certified reps and payment for approved results. It is a different approach from telephony, presented on HARX.ai.
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