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Voicemail and Messages: The HARX Telephony FAQ
Greeting, checking messages and calling back: everything to know so your voicemail works for your business and not against it.
Making voicemail an ally
What is voicemail for?
It steps in when you cannot pick up. The caller leaves a message you listen to later, instead of hanging up with no follow-up.
Is voicemail included in HARX Telephony?
Yes, voicemail is one of the features of the offer. Nomad Solo in particular provides a personal voicemail for each user.
How do I write a good greeting?
Keep it short: name or activity, a callback indication and an invitation to leave name, number and reason. Speak slowly with a smile in your voice.
What should the caller's message contain?
Encourage callers to give their name, number and the reason for calling. These three details make a useful callback possible on the first attempt.
How often should I check messages?
Depending on your activity, several times a day or at fixed times. A message handled quickly shows reliability and avoids losing a request.
Should I mention callback times?
It is advisable: saying "I call back late morning" sets a clear expectation. Only promise what you can keep.
How do I find an older message?
The call log helps you locate the date and the caller's number. HARX Telephony centralises this information so you do not have to look elsewhere.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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