Home › FAQ › Remote Teams and SMEs: The HARX Telephony FAQ
Remote Teams and SMEs: The HARX Telephony FAQ
Sales, customer relations, collections or recruitment: how an SME organises its calls with the Company Full Scope In & Out plan.
Phoning effectively as a distributed team
Which HARX plan suits an SME?
The Company Full Scope In & Out plan targets SMEs and remote teams that need inbound and outbound calls across their different functions.
Which functions does it cover?
Sales, customer relations, collections and recruitment are the targeted areas. Each team can have its own calling habits.
How do I share calls between colleagues?
Define clear roles: who answers, who calls back, who escalates. Write these rules down and share them before you start.
How do I keep a remote team aligned?
A short check-in at the start of the day, a shared greeting script and regular sharing of call feedback are often enough to keep things consistent.
How do I avoid duplicate callbacks?
Note each callback that has been taken and by whom. The call log is a reference, provided the team checks it before acting.
How do I welcome a new colleague?
Give them the greeting sheet, let them listen to a few typical exchanges, then have them make their first calls with a reference person available.
Can the AI assistant help my team?
HARX Telephony provides an AI that assists during calls, useful for supporting advisors. The quality of the conversation still rests with people.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
Telephony Create my account