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Remote Reception and Secretarial Services: HARX Telephony FAQ
Practices, small businesses and brokers: how to organise remote phone reception and what the Reception / Secretarial plan offers.
Organising remote reception
What is remote phone reception?
Calls are received by staff who are not on your premises, or by an outsourced reception, while still giving the caller a polished response.
Who is the Reception / Secretarial plan for?
Very small businesses of any trade, medical practices and insurance brokers, with remote staff or outsourced reception.
What are the benefits of remote secretarial services?
They keep you present on the phone without dedicated premises and make reception flexible to organise. They also free up time for your core work.
How do I prepare the team that answers?
Write a short sheet: greeting, questions to ask, people to notify. A clear instruction ensures consistent answers from one call to the next.
What information should be noted during a call?
Name, contact details, reason and urgency. These four items are often enough for the professional to call back effectively.
Can a medical practice use this kind of reception?
The offer does target medical practices. However, secretarial service does not replace health advice: set clear instructions for urgent situations.
How do I balance reception and confidentiality?
Share only what is necessary, limit access to sensitive information and follow the rules of your profession. HARX Telephony provides the tool; you set the guidelines.
Keep reading
Creating your access, signing in, protecting your account and knowing who can use what: the essential answers.
How an AI can assist during a call, what it does not replace and how to use it with good judgement.
History, follow-up and callback organisation: how the call log helps you keep track of everything in your day-to-day activity.
A number from your country, inbound and outbound calls, reception/secretary service and an AI to assist you.
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